Frequently Asked Questions About IZUMI ORIGINAL
Learn more about IZUMI ORIGINAL, our engine parts, MOQ, services, shipping methods, and payment terms. This FAQ page is designed to help customers quickly understand our company and products before sending an inquiry.
About Our Company
What makes your company different from other suppliers?
We focus on stable quality, professional service, strong packaging, and long term cooperation. We also provide responsive support before and after the order.
What markets do you supply?
We supply customers in many countries and regions worldwide, including wholesalers, distributors, repair shops, machinery parts traders, and fleet service buyers.
Can you provide a catalog?
Yes. We can provide a PDF catalog for customer reference.
About Products
What products do you mainly sell?
We mainly supply overhaul kits, pistons, cylinder liners, gasket kits, bearings, valves, water pumps, oil pumps, starters, alternators, piston rings, turbochargers, crankshafts, camshafts, cylinder heads, cylinder blocks, and other engine spare parts.
What engine brands do you support?
We supply parts for many engine brands, including Cummins, Caterpillar, Komatsu, Volvo, Isuzu, Mitsubishi, Yanmar, Kubota, Hino, Doosan, Toyota, Nissan, JCB, and more.
Are your parts suitable for OEM replacement?
Yes. Our products are designed for the aftermarket and can be used as high quality replacement parts for many OEM applications.
How is the quality of IZUMI ORIGINAL products?
IZUMI ORIGINAL products are known for stable quality, precise manufacturing, durable materials, and reliable performance in demanding working conditions.
Do you offer authenticity verification?
Yes. IZUMI ORIGINAL products support anti counterfeiting code verification for authenticity checking.
What is the warranty for your products?
IZUMI ORIGINAL products usually come with a 2 year warranty. Other product lines generally come with a 6-12 month warranty.
Can you provide product photos and specifications?
Yes. We can provide product photos, specifications, part numbers, and application details for confirmation.
Can you help confirm the correct part before ordering?
Yes. You can send us the engine model, part number, product name, or product photo, and we will help check compatibility.
Do you support customized products?
Yes. For some items, we can support customized solutions according to customer requirements.
About MOQ
What is your MOQ?
For most products, the MOQ is 1 piece or 1 set.
Can I buy only one piece for testing?
Yes. Trial orders or sample orders are acceptable for many products.
Do you offer better prices for larger quantities?
Yes. Usually, larger quantities can enjoy more competitive prices.
Can different items be mixed in one order?
Yes. Mixed orders are accepted based on stock availability and order details.
Do all products have the same MOQ?
Not always. The MOQ may vary depending on the product type, stock condition, and packaging requirement.
About Service
What services do you provide?
We provide pre sales support, product matching, quotation service, technical communication, order follow up, packaging support, and after sales service.
Can you help me find the right part number?
Yes. If you provide the engine model, old part number, or product photo, we can help identify the correct part.
Can you provide technical support?
Yes. We can provide professional assistance for product selection and application confirmation.
Do you respond quickly to inquiries?
Yes. We aim to reply to customer inquiries as quickly as possible during working hours.
Do you support long term cooperation?
Yes. We welcome long term cooperation with distributors, wholesalers, and regular buyers worldwide.
Do you offer after sales service?
Yes. If there is any issue after receiving the goods, you can contact us and we will assist you promptly.
Can you support urgent orders?
Yes. If the items are in stock, we can arrange urgent shipment as quickly as possible.
About Shipping
What shipping methods do you offer?
We support express delivery, air freight, sea freight, and other shipping methods according to the order quantity and destination.
Which express companies do you use?
We usually arrange shipment through DHL, FedEx, UPS, TNT, EMS, or other suitable logistics channels.
How long does delivery take?
Delivery time depends on stock, order quantity, shipping method, and destination. Express shipping is usually faster, while sea freight takes longer.
Do you ship worldwide?
Yes. We can arrange shipment to many countries and regions worldwide.
How do you pack the goods?
We use secure export packaging to protect the products during transportation.
Can you provide tracking information?
Yes. After shipment, we can provide the tracking number or shipping details.
Do I need to pay import duties or taxes?
Import duties, taxes, and customs fees depend on your local customs policy and are usually the buyer responsibility.
About Payment
What payment methods do you accept?
We usually accept T T bank transfer, PayPal, Western Union, and other agreed payment methods.
Can I pay by PayPal?
For some orders, yes. Please contact us to confirm whether PayPal is available for your order.
Do you accept bank transfer?
Yes. Bank transfer is one of the common payment methods for international orders.
When do I need to make payment?
Usually, payment is required before shipment. Specific terms can be confirmed according to the order.
Can I get a proforma invoice before payment?
Yes. We can provide a proforma invoice for order confirmation and payment arrangement.
Does the price include shipping cost?
Not always. Shipping cost depends on the product, quantity, package size, and destination. We will quote it separately when needed.
Can you quote in USD?
Yes. We can usually provide quotations in USD and other agreed currencies.
Still Have Questions
If you need help confirming a part number, checking compatibility, or getting a quotation, please contact us directly.