Warranty Policy
At IZUMI ORIGINAL, we value product quality, customer satisfaction, and long term cooperation. This warranty policy explains the warranty period, coverage, and service support for our engine parts.
Warranty Coverage
IZUMI ORIGINAL products are manufactured to meet stable quality standards and reliable performance requirements. We provide warranty support for eligible products sold by our company.
IZUMI ORIGINAL provides 2-Year Warranty, other brands：6-12 Months Warranty.
IZUMI ORIGINAL Products
IZUMI ORIGINAL products are covered by a 2-Year Warranty from the date of shipment or according to the order agreement.
Other Brands
Other product lines are generally covered by a 6-12 Months Warranty, depending on the product category and order details.
What the Warranty Covers
Our warranty mainly covers manufacturing defects and quality related issues under normal installation, proper use, and reasonable operating conditions.
If a product is confirmed to have a quality problem within the warranty period, we will review the case and provide a reasonable solution based on the actual situation.
What the Warranty Does Not Cover
The warranty does not cover damage caused by incorrect installation, improper use, overload operation, lack of maintenance, modification, accident, or normal wear and tear.
Damage caused by external factors such as contamination, overheating, poor lubrication, or mismatched applications is also not covered.
How to Request Warranty Service
If you have a warranty related issue, please contact us as soon as possible and provide the following information for review:
Our team will check the details and respond with a solution as quickly as possible.
Warranty Service Support
We are committed to providing responsive communication, technical assistance, and after sales support. Our goal is to help customers solve problems efficiently and maintain long term business cooperation.
Important Notice
Please confirm the correct part number, engine model, and application before installation. Proper installation and maintenance are essential to ensure product performance and warranty validity.
For some products or special orders, the final warranty terms may be subject to the quotation, invoice, or sales agreement.
Need Help With Warranty or Product Support
If you need assistance with warranty questions, product confirmation, or after sales service, please contact us directly.