IZUMI ORIGINAL PARTS Expédition & Retour

Chez IZUMI ORIGINAL PARTS, nous nous engageons à fournir un service d’expédition fiable et un processus de retour clair à nos clients dans le monde entier.

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Politique d’expédition

1. Délai de traitement des commandes

Les commandes sont généralement traitées et expédiées sous 3-7 jours ouvrables après réception du paiement confirmé. For some produits spéciaux, articles personnalisés, or temporarily produits en rupture de stock, the preparation or livraison time may take up to 30 jours.

2. Shipping Methods

We usually arrange shipment through fiable international carriers such as FedEx, DHL, USPS, or UPS, depending on the product, destination, et expédition method selected.

3. Estimated Livraison Time

Estimated livraison times are as follows:

• USA: 2-6 jours ouvrables by expedited expédition
• Autres countries: 3-8 jours ouvrables by expedited expédition

Veuillez note that actual livraison time may vary depending on the courier, destination country, customs clearance, local regulations, public holidays, et other factors beyond our control.

4. Shipping Charges

Shipping costs are calculated based on the product weight, package size, expédition method, et destination country or region. The exact expédition fee will be displayed at checkout or confirmed before shipment.

Additional expédition charges may apply in the following cases:

• Incorrect, incomplete, or undeliverable expédition address provided by the customer
• Remote or special livraison areas
• Customer requests expedited or upgraded expédition entretien

5. Shipping Address

Veuillez make sure your expédition address is précis, complete, et detailed, including company name, contact person, street address, postal code, city, country, et valid phone numéro.

IZUMI ORIGINAL PARTS is not responsible pour delays, livraison failures, or additional charges caused by incorrect or incomplete expédition information provided by the customer.

6. Order Confirmation et Tracking

After your order is placed successfully, you will receive an order confirmation email. Once your order has been expédiées, we will send you a expédition confirmation email avec the carrier name et tracking numéro.

You can also check your order status through your account on our website. If you do not receive any email par us, please contact us at: info-china@izumijapan.com

7. Import Duties et Taxes

Import duties, taxes, VAT, customs clearance fees, et other destination charges are not included in the product price or expédition cost unless otherwise stated. These charges are the responsibility of the buyer.

8. Delayed, Lost, or Damaged Shipments

If your shipment is delayed, lost, or arrives damaged, please contact us as soon as possible so we can assist in checking the shipment status avec the carrier.

For packages that arrive damaged, please keep the original package, product photos, et expédition label, et contact us sous 3 jours ouvrables after livraison.

9. Order Cancellation

Commandes may be canceled before shipment. Once the order has been expédiées, it can no longer be canceled directly et will be handled according to our retour policy.

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Politique de retour

We offer a 30-day retour period starting par the date you receive your item. Within this period, you may request a retour if the item meets our retour conditions.

1. Return Eligibility

To be eligible pour a retour, the item must meet all of the following conditions:

• The item is in the same condition as received
• The item is unused, uninstalled, et unworn
• The item is returned avec original packaging
• All labels, tags, et accessories are complete
• Proof of purchase is provided

2. Non-Returnable Items

The following items are generally not eligible pour retour:

• Used, installed, damaged, or altered items
• Items returned without prior authorization
• Special-order or customized products
• Products no longer needed or ordered incorrectly by the buyer, unless approved
• Original genuine pièces, unless there is a confirmed qualité issue or expédition error

3. Return Authorization

Before returning any item, you must contact us first to obtain retour instructions et authorization. Returns sent back without prior approval will not be accepted.

Return request email: info-china@izumijapan.com

4. Return Address

Veuillez send approved returns to the following address:

Room 213, No. 1218 Middle Of Zhongshan Avenue,Guangzhou,Guangdong,China.

5. Return Shipping Cost

Unless the retour is caused by our mistake, such as wrong item expédiées or confirmed product qualité issue, the buyer is responsible pour retour expédition costs.

Shipping fees are non-refundable unless otherwise agreed.

6. Restocking Fee

A 15 percent restocking fee may apply to approved returns, depending on the product condition et reason pour retour.

7. Inspection et Return Result

After we receive et inspect the returned item, we will inform you of the result. Depending on the situation, one of the following actions may be taken:

• Refund: The approved amount will be returned to your original payment method
• Exchange: A remplacement part will be arranged if applicable
• Rejection: The retour may be refused if the item does not meet the retour conditions

8. Refund Time

Once your retour is approved, the refund will be traitées to your original payment method sous 10 jours ouvrables. Veuillez note that your bank, card issuer, or payment provider may require additional time to post the refund.

If more than 15 jours ouvrables have passed since your refund was approved et you still have not received it, please contact us at: info-china@izumijapan.com

9. Wrong Item or Qualité Issue

If you receive the wrong item or believe there is a qualité problem, please contact us sous 3 jours ouvrables after livraison et provide clear photos of the product, package, et label. We will review the case et provide a suitable solution as soon as possible.

10. Contact Us

For any questions about expédition, returns, or your order, please contact us:

IZUMI ORIGINAL PARTS
Email: info-china@izumijapan.com
Address: Room 213, No. 1218 Middle Of Zhongshan Avenue,Guangzhou,Guangdong,China.