退款政策

IZUMI ORIGINAL PARTS 运输与退货

在 IZUMI ORIGINAL PARTS，我们致力于为全球客户提供可靠的运输服务和清晰的退货流程。

运输政策

1. 订单处理时间

订单通常会在收到已结清付款后 3-7 个工作日 内处理并发货。 对于部分特殊产品、定制产品或暂时缺货产品，备货或交付时间最长可能需要 30 天。

2. 运输方式

我们通常会通过可靠的国际承运商安排发货，例如 FedEx， DHL， USPS， 或UPS， 具体取决于产品、目的地和所选择的运输方式。

3. 预计交货时间

预计交货时间如下：

  • 美国: 2-6 个工作日加急运输
  • 其他国家： 3-8 个工作日加急运输

Please note that 实际交货时间 may vary depending on the 快递承运商， 目的地国家， 清关， local regulations， public holi天， 和other factors beyond our control。

4. Shipping Charges

Shipping costs are calculated based on the product weight， package size， 运输方式， 和目的地国家或region。 The exact shipping fee will be displayed at checkout 或confirmed before shipment。

Additional shipping charges may apply in the following cases:

  • Incorrect， incomplete， 或undeliverable shipping address provided by the customer
  • Remote 或special delivery areas
  • Customer requests expedited 或upgraded shipping 服务

5. Shipping Address

Please make sure your shipping address is accurate， complete， 和detailed， including company name， contact person， street address， postal code， city， country， 和valid phone number。

IZUMI ORIGINAL PARTS is not responsible for delays， delivery failures， 或additional charges caused by incorrect 或incomplete shipping information provided by the customer。

6. 订单 Confirmation 和Tracking

After your order is placed successfully， you will receive an order confirmation email。 Once your order has been shipped， we will send you a shipping confirmation email，配备the carrier name 和tracking number。

You can also check your order status through your account on our website。 If you do not receive any email from us， please contact us at: info-china@izumijapan.com

7. Import Duties 和Taxes

Import duties， taxes， VAT， 清关 fees， 和other 目的地 charges are not included in the product price 或shipping cost unless otherwise stated。 These charges are the responsibility of the buyer。

8. Delayed， Lost， 或Damaged Shipments

If your shipment is delayed， lost， 或arrives damaged， please contact us as soon as possible so we can assist in checking the shipment status，配备the carrier。

For packages that arrive damaged， please keep the original package， product photos， 和shipping label， 和contact us within 3 个工作日 after delivery。

9. 订单 Cancellation

订单s may be canceled before shipment。 Once the order has been shipped， it can no longer be canceled directly 和will be handled according to our return policy。

退货政策

We offer a 30-天 return period starting from the date you receive your item。 Within this period， you may request a return if the item meets our return conditions。

1. Return Eligibility

To be eligible for a return， the item must meet all of the following conditions:

  • The item is in the same condition as received
  • The item is unused， uninstalled， 和unworn
  • The item is returned，配备original packaging
  • All labels， tags， 和accessories are complete
  • Proof of purchase is provided

2. Non-Returnable 商品

The following items are generally not eligible for return:

  • Used， installed， damaged， 或altered items
  • 商品 returned without prior authorization
  • Special-order 或customized products
  • 产品s no longer needed 或ordered incorrectly by the buyer， unless approved
  • 产地al genuine 零件， unless there is a confirmed 质量 issue 或shipping error

3. Return Authorization

Before returning any item， you must contact us first to obtain return instructions 和authorization。 Returns sent back without prior approval will not be accepted。

Return request email: info-china@izumijapan.com

4. Return Address

Please send approved returns to the following address:

Room 213， No。 1218 Middle Of Zhongshan Avenue，Guangzhou，Guangdong，China。

5. Return Shipping Cost

Unless the return is caused by our mistake， such as wrong item shipped 或confirmed product 质量 issue， the buyer is responsible for return shipping costs。

Shipping fees are non-refundable unless otherwise agreed。

6. Restocking Fee

A 15 percent restocking fee may apply to approved returns， depending on the product condition 和reason for return。

7. Inspection 和Return Result

After we receive 和inspect the returned item， we will inform you of the result。 Depending on the situation， one of the following actions may be taken:

  • Refund: The approved amount will be returned to your original payment method
  • Exchange: A 更换零件 will be arranged if applicable
  • Rejection: The return may be refused if the item does not meet the return conditions

8. Refund Time

Once your return is approved， the refund will be processed to your original payment method within 10 个工作日. Please note that your bank， card issuer， 或payment provider may require additional time to post the refund。

If more than 15 个工作日 have passed since your refund was approved 和you still have not received it， please contact us at: info-china@izumijapan.com

9. Wrong Item 或质量 Issue

If you receive the wrong item 或believe there is a 质量 problem， please contact us within 3 个工作日 after delivery 和provide clear photos of the product， package， 和label。 We will review the case 和provide a suitable solution as soon as possible。

10. Contact Us

For any questions about shipping， returns， 或your order， please contact us:

IZUMI ORIGINAL PARTS
Email: info-china@izumijapan.com
Address: Room 213， No。 1218 Middle Of Zhongshan Avenue，Guangzhou，Guangdong，China。